Frequently Asked Questions
HOW DO I SIGN UP FOR HOWL?
First things first, you will create an account for Howl. Click “login” at the top of the homepage, and then click “sign up” just above the login button. (If you have an account for the Earwolf store or Wolfpop, you will use the same login for Howl)
Then, enter your email address and choose a password
Creating your account will automatically bring up the free trial popup. If you close this accidentally or choose to start your trial later, you can also get here by clicking “Start My Free Trial” on the top of the homepage. Once the popup of Matt Gourley appears, you need to click “Start Your Free Week” to get started with checkout.
Add Howl Premium to your cart to continue to checkout.
Enter your credit card information here, and if you have a coupon code from your favorite host, you can enter in on the right hand side as shown below
Click “Place My Order” at the bottom and that’s it! You’re ready to enjoy all Howl has to offer!
WHEN WILL MY SUBSCRIPTION RENEW?
After the initial 7 day free trial, your subscription will renew every 30 days. Make sure you have auto-renew turned on to keep your subscription going.
CAN I SIGN UP ON ITUNES OR GOOGLE PLAY INSTEAD?
Sure, you can sign up in your app if you’d like. But if you have a coupon code, you need to sign up on Howl.fm. The apps will not recognize coupons. If you sign up on Howl.fm, you can use that same login on your app to listen on your phone.
HOW WILL I KNOW WHEN MY SUBSCRIPTION RENEWS?
You can find all the information about your subscription in the Manage Account tab.
Click “Manage Account” at the top of the homepage, and then “Manage Membership”
Here you can see when your last payment was made, and when the next payment is due. From this screen, you can also toggle your auto renews on or off
WHAT IS INCLUDED IN A HOWL SUBSCRIPTION?
An active subscription to Howl premium will grant you access on the web at Howl.fm as well as the iOS and Android apps. You can listen to the Howl mini-series, the entire WTF archive, Earwolf specials, a rotating catalog of AST Records comedy albums, as well as the entire Earwolf and Wolfpop archives all completely.
WHEN DO I GET CHARGED FOR HOWL?
After your first payment, the next one will be due 30 days later. Make sure you have auto-renew turned on for uninterrupted access to Howl.
HOW WILL THE CHARGE SHOW UP ON MY BANK STATEMENT?
Our charges show up as "HOWL.FM 3180 18TH STREET 6268628859 CA USA" on a bank statement.
I WANT TO CANCEL MY HOWL SUBSCRIPTION
Bummer. We will totally miss you
IF YOU SIGNED UP ON HOWL.FM - If you want to cancel right away, you can click the “cancel membership” button in the bottom right corner of the “My Membership” screen. If you would prefer to continue using Howl until your current month has ended, you can simply un-toggle “auto renewal”. Your account will be automatically downgraded at the end of the current pay period.
IF YOU SIGNED UP ON ITUNES OR GOOGLE PLAY - You will need to cancel your membership directly with them. Here are some websites with instructions for cancelling with your App provider: iTunes, Google Play
CAN I GET A REFUND?
Payments for Howl subscriptions are non-refundable. However, if there are special circumstances that we deem appropriate (ex. the service is out for an extended period of time, double billed, etc) we may provide credits for our subscribers that were affected. The amount of these credits, and whether or not they are provided, are at our sole discretion. The provision of credits in one instance will not guarantee credits in the future.
If you believe you were billed incorrectly, please contact email@example.com. Please include the full name and last 4 digits on the credit card in your email so the payment may be properly researched.